I can't possibly say enough good things about Rachel. Her professionalism and skill at user experience research is unmatched. She made the entire experience effortless for me. All I had to do was give her a little background on what we needed help figuring out and she literally did everything else from finding users to interview, arranging incentives (we gave $50 Amazon gift cards to each interviewee), recording all of the interviews, and then providing us with a report of the results. The insight we gained from this research is invaluable. We now have a clear roadmap of improvements we need to make to our site and an idea on what steps to take to improve customer confidence and revenue. This was an enlightening and valuable service. Thank you, Rachel.